Returns & Cancellations
We will replace or refund you for any bottle of Olive Oil or Balsamic Vinegar that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. We are also unable to accept return of products that were damaged due to adverse weather conditions during shipment, or products that were ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the product is received we will refund your credit card account for the cost of the product less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 707-282-9092 for return instructions.
A 15% restocking fee will be applied to all canceled orders.